Dentist in Belfast

Front Office Career

Front Desk Dental Receptionist

Do you want to be a part of something great? Are you looking to begin a career in the dental industry? Read on to see if you have what it takes to join the team!

We are looking for a front desk associate to join our team full-time, making you eligible for full benefits—working Monday – Thursday from 7:00 a.m. to 4:30 p.m. This position is responsible for managing the smooth and efficient flow of patients in and out of the practice, including but not limited to: greeting, communicating, maintaining records, scheduling, collecting payments, and maintaining the appearance and order of dental office. Other duties of the front desk staff include, but is not limited to the following:

  • Providing exceptional customer service and ensuring a positive experience at the front desk
  • Greeting and welcoming patients, guests, and visitors to the practice
  • Answering and responding to telephone calls with professionalism and enthusiasm
  • Completing schedule change requests from patients and doctor teams
  • Completing transfer of records requests (inbound and outbound)
  • Monitoring all patient correspondence platforms, including email and text
  • Updating patient insurance details and contact information
  • Collaborating with dental staff to coordinate patient care and treatment plans
  • Scheduling proposed treatment, follow-up appointments, and emergency care, as needed
  • Complete daily appointment reminder courtesy calls
  • General office and administrative tasks and all other duties as assigned

Basic Qualifications

  • High school diploma or equivalent
  • Proficiency using MS Excel, MS Word, and e-mail
  • Experience with texting and scanning technology
  • Strong telephone skills

Interpersonal Skills & Abilities

  • Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members
  • Candidate’s must be pleasant, positive, outgoing, and have the willingness to go the extra mile to provide an outstanding patient experience.
  • Candidates must also have effective problem-solving skills, a strong attention to detail, and be a motivated team player
  • Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)
  • Customer service or patient relations experience

To be at the top of our list, you will also have the following preferred qualifications:

  • Experience using the Eaglesoft software application for all scheduling and charting activities
  • Clinical office experience
  • Current BLS certification
  • Familiarity with dental anatomy and terminology

If this sounds like a perfect opportunity, we want to hear from you. Please send your resume and cover letter to, right away!